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You recently visited a department store. One member of the staff at the store was very helpful to you and you want to tell the store about this. Write a letter to the store manager.

7
Overall Band Score
Score can improve by +0.5 BAND by fixing key issues.

What You'll Find In This Report

The letter effectively communicates the user's positive experience with a staff member at the department store. It covers all necessary points, including the specific details of the interaction, the helpfulness of the staff member, and a request for recognition. The tone is appropriate for a formal letter to a store manager. The letter is well-structured with a clear introduction, body, and conclusion. However, there are minor grammatical errors and some repetitive vocabulary that could be improved. Overall, the letter is strong but would benefit from more varied vocabulary and careful proofreading.

Letter Tone: Formal
Words: 275
Paragraphs: 7
CEFR Level: B2
Check Your Letter On This Topic
7
Overall Band Score
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Submitted Letter
Dear Sir or Madam,

I am writing this letter to inform you regarding the excellent service that I have received from one of your staff members in the. department store.

Last Friday, 13th of May, I visited your store at 1:30 pm to look for furnitures for my new apartment. I came into the furniture section at the second floor and was greeted with a warm welcome by Marco Stein, who is one of your employees working at that time. There were numerous customers during that day; therefore, I am glad that he was able to assist me with my questions and needs.

As someone who is inexperienced when it comes to looking for furnitures, I asked help from Marco for some advice on which brands would best suit my needs and living condition. He happily accompanied me through the entire furniture section and has given me valuable information on the different brands that you are offering in your store. He was also able to give me beneficial tips about the numerous furnitures in-stock; therefore, I was able to confidently choose the furnitures for my place.

With the positive experience that I had with Marco, I would like to request that you give him a raise in his salary to commend his excellent customer service. I also highly recommend that you give him a promotion to acknowledge his remarkable assistance as I believe that he surely deserves it for a job well done. He not only has great customer skills, but also has an excellent positive attitude towards the people that he interacts with.

I look forward to hearing from you soon.

Yours faithfully,
Joe Dee